Return and Refund Policy

 Last updated August 01, 2022 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return an item, please email customer service at sales@primci.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: 

Primci LLC 

Attn: Returns RMA # 

4710 Colonnade Place Unit 413 

Birmingham, AL 35243 

United States 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note a 20% restocking fee will be charged for all returns. 

QUESTIONS 

If you have any questions concerning our return policy, please contact us.